FAQs
IITSUPPORT FAQ (Frequently Asked Questions)
General Questions
Q1: What services does IITSUPPORT provide?
A1: IITSUPPORT offers a wide range of services, including device repair and maintenance, technical support for smartphones, laptops, desktops, and tablets, as well as sales of new devices and trade-in options.
Q2: Where is IITSUPPORT located?
A2: We operate both in-store and online. For specific location details or assistance, please contact us at 02 8677 4316 or sales@iitsupport.com.
Q3: Does IITSUPPORT offer on-site services?
A3: Yes, we provide on-site services for home and business customers to address technical issues at your convenience.
Sales and Trade-In Questions
Q4: Can I trade in my old device at IITSUPPORT?
A4: Yes, we offer trade-in options where you can exchange your old devices for credit toward new purchases.
Q5: What types of products do you sell?
A5: We sell smartphones, laptops, desktops, tablets, and accessories from leading brands, as well as customised solutions for businesses.
Q6: Do you offer warranties on purchased devices?
A6: Yes, all new products come with manufacturer warranties. We also provide additional support for warranty-related claims if needed.
Repair and Support Questions
Q7: What types of repairs does IITSUPPORT handle?
A7: We repair hardware and software issues for smartphones, tablets, laptops, desktops, and other mobile and computer related electronics. This includes screen replacements, virus removal, data recovery, and more.
Q8: How long does it take to repair a device?
A8: Repair times vary depending on the issue. Minor repairs may be completed within a day, while complex repairs could take several days. We’ll provide an estimated timeframe after diagnosing your device.
Q9: Do you offer a warranty on repairs?
A9: Yes, we provide service guarantees on our repairs to ensure your satisfaction and peace of mind.
Support and Policies
Q10: How do I contact IITSUPPORT for help?
A10: You can reach us via phone at 02 8677 4316, email at sales@iitsupport.com, or by visiting our websites' contact page.
Q11: Do you provide remote support?
A11: Yes, we offer remote technical support for certain issues that can be resolved without an on-site visit.
Q12: What is your return policy?
A12: Returns are subject to our terms and conditions. Devices must be returned in their original packaging, with all accessories included. Restocking fees and exclusions may apply.
Q13: Do you handle warranty claims for third-party products?
A13: Warranty claims for third-party products should be directed to the manufacturer. However, we can assist with guidance and support during the process.
Other Questions
Q14: Do you provide support for Apple products?
A14: Yes, we support Apple products. For warranty-related issues, we recommend contacting Apple Support directly. If Apple determines the product is defective, you can bring it to us for further assistance.
Q15: What payment methods do you accept?
A15: We accept major credit/debit cards, PayPal, direct deposit, and cash for in-store purchases.
If you have any additional questions or need further assistance, feel free to contact us!