FAQs

Most Frequently Asked Question by Customers

Are your products genuine?
Is your company legitimate?
Do you sell brand-new products?
How can customers verify that we are a genuine business and not a fake store?

Our Answer

Yes. Innovative IT Support Pty Ltd, trading as IITSUPPORT, is a registered Australian company with ABN: 96 168 891 763 and has been operating for over 10 years.

All products sold by IITSUPPORT are 100% genuine and brand new, sourced only from authorised distributors.

How to Verify That We Are an Apple Authorised Reseller

You can independently verify our authorisation directly on Apple’s official website by following these steps:

Open your browser and go to apple.com/au
Scroll to the bottom of the page and click “Find a Reseller” under Other Retailers
Select Sales → Apple Stores and Apple Authorised Resellers
Choose All Products
Enter Wentworthville, NSW in the location search

You will see IITSUPPORT as Innovative IT Support PTY LTD listed along with the categories of Apple products we sell.

Find Us on APPLE's Official Website

Your trust matters to us. Apple’s website confirmation ensures complete transparency and peace of mind when shopping with IITSUPPORT.

IITSUPPORT FAQ (Frequently Asked Questions)

General Questions

Q1: What services does IITSUPPORT provide?
A1: IITSUPPORT offers a wide range of services, including device repair and maintenance, technical support for smartphones, laptops, desktops, and tablets, as well as sales of new devices and trade-in options.

Q2: Where is IITSUPPORT located?
A2: We operate both in-store and online. For specific location details or assistance, please contact us at 02 8677 4316 or sales@iitsupport.com.

Q3: Does IITSUPPORT offer on-site services?
A3: Yes, we provide on-site services for home and business customers to address technical issues at your convenience.

Sales and Trade-In Questions

Q4: Can I trade in my old device at IITSUPPORT?
A4: Yes, we offer trade-in options where you can exchange your old devices for credit toward new purchases.

Q5: What types of products do you sell?
A5: We sell smartphones, laptops, desktops, tablets, and accessories from leading brands, as well as customised solutions for businesses.

Q6: Do you offer warranties on purchased devices?
A6: Yes, all new products come with manufacturer warranties. We also provide additional support for warranty-related claims if needed.

Repair and Support Questions

Q7: What types of repairs does IITSUPPORT handle?
A7: We repair hardware and software issues for smartphones, tablets, laptops, desktops, and other mobile and computer related electronics. This includes screen replacements, virus removal, data recovery, and more.

Q8: How long does it take to repair a device?
A8: Repair times vary depending on the issue. Minor repairs may be completed within a day, while complex repairs could take several days. We’ll provide an estimated timeframe after diagnosing your device.

Q9: Do you offer a warranty on repairs?
A9: Yes, we provide service guarantees on our repairs to ensure your satisfaction and peace of mind.

Support and Policies

Q10: How do I contact IITSUPPORT for help?
A10: You can reach us via phone at 02 8677 4316, email at sales@iitsupport.com, or by visiting our websites' contact page.

Q11: Do you provide remote support?
A11: Yes, we offer remote technical support for certain issues that can be resolved without an on-site visit.

Q12: What is your return policy?
A12: Returns are subject to our terms and conditions. Devices must be returned in their original packaging, with all accessories included. Restocking fees and exclusions may apply.

Q13: Do you handle warranty claims for third-party products?
A13: Warranty claims for third-party products should be directed to the manufacturer. However, we can assist with guidance and support during the process.