Terms and Conditions

Terms and Conditions

Effective for Purchases from Innovative IT Support PTY LTD ABN 96 168 891 763

Please read these Terms and Conditions carefully as they govern the purchase of products and services from Innovative IT Support PTY LTD.

Price Offer

  1. Pricing:

    • All product and service prices are in Australian dollars and include taxes and standard delivery charges (if applicable).
    • Promotional prices are final and cannot be combined with other offers or promotions.

  2. Availability:

    • Special offers, specifications, and availability are subject to change or withdrawal without prior notice.
    • While we strive for accuracy, Innovative IT Support PTY LTD does not take responsibility for typographical, photographic, or editorial errors. We may update or correct information on our website or in-store without notice.

  3. Errors:

    • If a product or service is offered at an incorrect price due to any reason, we will notify you of the error. We may, at our discretion, process or cancel the order as appropriate.

Payment

  1. Payment Terms:

    • You agree to pay the total amount specified in the confirmed order, including any applicable taxes and shipping fees.
    • Accepted payment methods: Credit/Debit Cards, Direct Deposit, PayPal, or Cash on pickup. Processing times vary by payment method.

  2. PayPal Restrictions:

    • Orders placed via PayPal must be shipped and cannot be picked up in-store due to PayPal restrictions.

  3. Additional Charges:

    • Innovative IT Support PTY LTD is not responsible for additional fees incurred due to your chosen payment method.

  4. Transaction Verification:

    • We may require re-authorization of your payment method or additional verification for certain transactions.

  5. Contact for Queries:

    • For inquiries before or after placing an order, please contact us at (02) 8677 4316.

Shipping and Delivery

  1. Freight Charges:

    • Non-standard shipping fees will be your responsibility and disclosed during order placement.

  2. Delivery Times:

    • Orders typically ship within 7–10 business days, depending on stock availability. Shipping delays may occur for out-of-stock items.
    • Standard delivery takes approximately 1 week for metropolitan areas and 2 weeks for regional areas.

  3. Tracking and Signature:

    • Deliveries may require a signature. Tracking numbers will be provided where applicable.

  4. Digital Products:

    • For electronically delivered software, you will receive an activation key and download instructions via email. Any associated internet or connection costs are your responsibility.

Australian Consumer Law

  1. Consumer Guarantees:

    • Consumer guarantees do not apply if:
      • You change your mind or find a cheaper option elsewhere.
      • The product was misused, damaged through improper use, or purchased with known faults.
    • These guarantees include the right to a replacement or refund for major failures.

  2. Major vs. Minor Issues:

    • Major Issues: Entitle you to a replacement or refund. Examples include:
      • Significant defects or safety concerns.
      • The product not matching its description or being unfit for purpose.
    • Minor Issues: May be resolved with a free repair at our discretion.

Return Policy

  1. Restocking Fee:

    • Returns are subject to a 20% restocking fee, deducted from the refund amount.

  2. Damaged in Transit:

    • Notify us immediately if an item is damaged during transit. Photographic evidence is recommended to assist in claims with the shipping company.

  3. Apple Products:

  4. Excluded Returns:

    • Returns for services, pre-installed software, and third-party goods must be directed to the respective provider.

  5. Change of Mind:

    • We do not offer a 30-day change of mind policy.
    • Buyers are responsible for return shipping costs unless the item is faulty or DOA.

  6. Proof of Purchase:

    • Proof of purchase is required for returns or warranty claims.

Privacy Policy

  1. Commitment:

    • We prioritize your privacy and adhere to Australian legal requirements for collecting, storing, and using your personal information.

  2. Collected Information:

    • Personal information collected may include:
      • Name, address, email, phone number.
      • Payment details (e.g., credit/debit card information).
      • IP address or geo-location data.

  3. Data Retention:

    • Personal information is retained only as necessary and securely destroyed or anonymized when no longer needed.

  4. Cookies and Analytics:

    • Non-identifiable data may be collected using cookies for statistical purposes and service improvements.

  5. Updates to Policy:

    • Privacy policies may be updated periodically. Revisions will be posted on our website.

For any questions about privacy or terms, please contact us via our website or email.